Login Support empowers end users to resolve login challenges independently. It also reduces time required for support personnel to address such requests. With Login Support you can:
 
Reduce Support Requests
  • Help users resolve login problems independently
  • Users simply enter their username and are presented with a detailed explanation
 
Speed Response Times
  • Admins can also research login requests quickly
  • Search both Blackboard and LDAP
  • Present dashboard for easy resolution 
 
Communicate More Effectively
  • Communicate with your users 24 hours/day
  • Improve user support experiences
 
Login Support in Action